FAQ


How do I place an order?

Simply select your product or service and complete checkout. If you choose a manual payment option, you must send payment using the instructions provided after checkout. Orders are not processed until payment is confirmed.

What payment methods do you accept?

We accept

  • Debit/Credit Cards (where available)
  • Manual Payments: Cash App, Zelle, Apple Pay, and Chime

All manual payments must include your full name and order number

How long does processing take?

  • Physical products: 2–5 business days
  • Digital products & services: Processing begins once payment is confirmed and required information is received

Processing times may vary during high-volume periods or for custom orders.

Do you offer refunds or cancellations?

All digital products, spiritual services, readings, spells, and custom work are final sale.

  • Physical orders may only be canceled within 24 hours if processing has not begun.
    Please review our Cancellation Policy for full details.

 

When will my order ship?

Shipping times vary based on location and carrier. Estimated delivery times are not guaranteed and may be affected by external delays once the package is shipped.

 

Do you offer international shipping?

 

International shipping availability depends on the product. Any customs fees, duties, or delays are the responsibility of the customer.

What if my package is lost or delayed?

 

 

Once an order is handed to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. Please contact the carrier directly with your tracking number.

 

How are digital products and services delivered?

Digital items and services are delivered via email or message, as stated in the product description. Please ensure your contact information is accurate.

 

 

What if I entered the wrong email or address?


Customers are responsible for providing correct contact and shipping details. Errors may result in delays or additional fees to resend items.

 

Can I dispute or charge back a payment?

 

We strongly recommend contacting us first. Unauthorized chargebacks for completed services will be disputed with proof of delivery or service rendered.

 

How can I contact you?



Please use the Contact Us page for all inquiries. We recommend reaching out before purchasing if you have questions.